I think we, as parents, put alot of pressure on ourselves to make every event “the best EVER” for our kids. That was what I set out to do for my son’s 3rd birthday.
Last night, my husband and I began to assemble the coolest present ever so that our son could find it in the morning and be all overjoyed and think we are the best parents ever and he is the luckiest boy in the world.
The toy in question is this:
I guess “small village” would be a better word than “toy”…this picture was not on the box of the one we bought, so I had no idea that this thing would be requiring it’s own zipcode. I was however very impressed with the quality of the wood and also a little wary of the many small pieces and screws that were part of the “assembly required”. Luckily my husband is very anal and quite adept at following directions, especially when assembly is required. BUT…a very large and essential wooden piece was missing from the box! This was “Back Level 3″…piece number 14!
It is the top deck of 1/3 of the ship. So obviously we couldn’t continue on our quest to give our darling son a wonderful birthday surprise of a huge wooden pirate ship requiring it’s own zipcode.
I logged on to the company website, Maxim Enterprise, and sent an email explaining the situation. In what I take to be an extremely bad sign, the email was returned to me as UNDELIVERABLE. This was about midnight, the night before my son’s birthday.
I had my husband call the company today. He said the woman said something along the lines of “we don’t have all the parts” and she would “check and see if she has that one”(it wasn’t clear who the “she” was who would be finding these parts, maybe). My husband asked, “What if you don’t have it?” She said, “We will call you.”
So, now we have this extremely expensive toy that was potentially the Best Toy Ever, but is currently useless. We also have unhelpful customer service and a company that is seemingly unwilling to make good on something that was 100% their mistake.
I’ll keep you posted.